- Dave Tester
When They Are Busy, You Are Busy Too [Podcast Episode 8]
I kick off the show with a call with Angry Jim. He's tired of being called, but I love him. Can't we all just get along? What do you do when dealing with the Google Robo Killer? I'm also going to play my secret Robo Killer call. The Robo Killer is software that prevents calls from getting through. I’ve talked about double dialing, but write down that less is more when dealing with the Robo Killer.
Always go with the philosophy of less is more. Don't attempt to sell to the gatekeeper. I also talk about the sales laws such as eventually all customers will leave you for one reason or another. This is why it’s important to constantly prospect. I walk through some calls and how to deal with the different scenarios. Along with a lot of other valuable cold call information.
[03:44] Keep it brief and just say, "hey Magnolia it's Dave". Then call back.
[05:35] Some people will take your call and some won't. There are sales laws like all customers will leave you.
[07:40] It's not always easy to bounce back from an angry call, but it doesn't happen that often. I make 60 to 80 calls a day and only get about 1 Angry Jim every 3 to 4 months.
[08:36] The automated operator is the Robo Killer. You still have to dial twice, but just say hey it's Dave like you're an old friend calling.
[10:26] Hey, it's me Dave, did I catch you at a bad time? When they say they're busy, you tell them that you are busy too or doing the same thing as them.
[14:55] A new example of how to listen for noises. Listen for intent to understand and bond. You can still get the question in.
[21:47] In the next 60 days, I'm going to do 4 minutes of stand up at an open mic. Then I'm going to go to karaoke and sing. I'm going to get comfortable with being uncomfortable.
[23:13] The telephone is a tool to get a hold of a prospect and set up an appointment. If it's an inbound call, the purpose is to convert that lead.
Links and Resources:
Fearless Communication: How to Energize Your Team for Success on the Phone